Referral
The therapy journey starts with a referral into our service. This can be done by your GP or any professional or you can self-refer. Don’t worry if you don’t have internet connection. You can self-refer by calling us on 02476 671 090 (Monday to Friday, 9am to 4:30pm). If you are online head to our self-referral page.
Assessment
Once you have been referred, we arrange an initial assessment, which can be over the telephone or in-person. We will ask you to answer some questionnaires about symptoms you are currently experiencing. If you have any difficulties filling these questionnaires out, we can answer them together during your assessment.
During the appointment, we will ask you about what you are struggling with to try and understand what is happening and how we can help. We will also ask you questions about any concerns around risk to yourself or to other people.
Our assessments are kept confidential, and we won’t share the information discussed without your consent except in situations where we are concerned about your safety or the safety of other people; therefore, we may need to get some more urgent help.
At the end of the assessment, we will make a plan with you to decide what type of therapy might be most helpful or we will refer or signpost you to other organisations if we agree they might be more appropriate.
Treatment
After your assessment, you will be placed on a waiting list until we are able to offer you an appointment, and you will be advised how long this is likely to take. However, you will be given immediate self help support with our written guides or via SilverCloud, an online therapy platform. You will see the same therapist for each session. Depending on the type of therapy, you may have one-to-one sessions for 30 minutes or 50 minutes. They may be every week or every fortnight. Alternatively, you may attend one of the group courses that we offer. You and your therapist will agree how many sessions you need, depending on what your difficulty is.
At the end of your sessions, we will discharge you from the service, but you are welcome to re-refer in the future if you feel more therapy sessions would be helpful.